LATEST SERVICENOW CIS-CSM EXAM BOOK - TEST CIS-CSM PRACTICE

Latest ServiceNow CIS-CSM Exam Book - Test CIS-CSM Practice

Latest ServiceNow CIS-CSM Exam Book - Test CIS-CSM Practice

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q45-Q50):

NEW QUESTION # 45
Match the definitions for roles relationships.

Answer:

Explanation:


NEW QUESTION # 46
If only one user reports a content for moderation, the content will be hidden.

  • A. True
  • B. False

Answer: B


NEW QUESTION # 47
Match the business rule to its function in the Self-Service Portal.
Hot Area:

Answer:

Explanation:

Explanation:


NEW QUESTION # 48
Which of the following child case states would cause parent - child case synchronization to fail?
Choose 3 answers

  • A. Resolved
  • B. Closed
  • C. Cancelled
  • D. In Progress
  • E. New
  • F. Awaiting Info

Answer: B,D,F


NEW QUESTION # 49
What are features of Customer Service Management? (Choose four.)

  • A. Timed Audits
  • B. Real-time SLAs
  • C. Demand Management
  • D. Skills-based routing
  • E. Service Prospecting
  • F. Service Entitlements
  • G. Service Contracts

Answer: B,C,D,F


NEW QUESTION # 50
......

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