GET 1 YEAR FREE UPDATES WITH SERVICENOW CIS-CSM EXAM QUESTIONS

Get 1 year Free Updates with ServiceNow CIS-CSM Exam Questions

Get 1 year Free Updates with ServiceNow CIS-CSM Exam Questions

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Our top priority is to help every customer in cracking the ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM) test. Therefore, we have created these formats so that every applicant can prepare successfully for the CIS-CSM exam on the first attempt. We are aware that the cost for the registration of the ServiceNow CIS-CSM examination is not what everyone can pay. After paying the hefty CIS-CSM test registration fee, applicants usually run on a tight budget. This is why PrepAwayPDF provides you with the CIS-CSM real questions with up to 90 days of free updates.

ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Exam is a certification exam designed to test your knowledge and skills in implementing and configuring the ServiceNow Customer Service Management application. CIS-CSM exam is intended for individuals who have a solid understanding of ServiceNow and are looking to specialize in customer service management. Upon passing the exam, you will earn the ServiceNow Certified Implementation Specialist - Customer Service Management certification, which is recognized worldwide as a mark of excellence in the ServiceNow community.

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Our company has been engaged in compiling professional CIS-CSM exam quiz in this field for more than ten years. Our large amount of investment for annual research and development fuels the invention of the latest CIS-CSM study materials, solutions and new technologies so we can better serve our customers and enter new markets. We invent, engineer and deliver the best CIS-CSM Guide questions that drive business value, create social value and improve the lives of our customers.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q132-Q137):

NEW QUESTION # 132
Which of the following roles have permission to create a relationship between a contact and an account?
(Choose two.)

  • A. sn_customerservice.partner_admin
  • B. sn_customerservice_agent
  • C. sn_customerservice_manager
  • D. sn_customerservice.customer_admm
  • E. admin

Answer: C,E


NEW QUESTION # 133
When working with communication channels, what inbound email flows are available by default? (Choose two.)

  • A. Create case for product
  • B. Update case using reply
  • C. Create case from email
  • D. Update case from forward email
  • E. Create case for asset

Answer: B,C


NEW QUESTION # 134
What is the specific type of catalog item called that allows users to create any type of task, such as cases, from the Service Catalog?

  • A. Request Item
  • B. Catalog item
  • C. Service Catalog Request
  • D. Record Producer

Answer: D

Explanation:
https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-management/concept/c_RecordProducer.html


NEW QUESTION # 135
Predictive Intelligence improves Case management by:

  • A. Reducing the number of records needed to accurately predict a value
  • B. Predicting Case values without manual intervention
  • C. Predicting what values should have gone into empty fields in historical records
  • D. Replacing legacy routing rules

Answer: B


NEW QUESTION # 136
Match the business rule to its function in the Self-Service Portal.
Hot Area:

Answer:

Explanation:

Reference:
https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-servicemanagement/reference/r_BRIWCustomerService.html


NEW QUESTION # 137
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